You can email or call us at any time regarding RentOne products, delivery or troubleshooting.
Simply head to the Contact Us page, or call us on 09 869 3900.

If you are new to RentOne, simply browse the categories, then choose the products you wish to re by adding them to your cart and follow the prompts to complete the process. The amount of information we request is linked to the payment type you select.

RentOne delivers to all online shoppers anywhere in the North or South Island, as long as the address is registered with New Zealand post. We cannot deliver to hotels or PO Box numbers.

The delivery cost for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).
Standard delivery: A standard delivery fee applies to all small to medium-sized items across New Zealand. Large items: oversized items such as (but not limited to) whiteware, bikes, furniture, large electronics etc - will be charged according to cubic metre measurement of the item and where you want it delivered. This cost will be applied to each large item you order.

For your security and protection against fraud, we will only deliver goods to your confirmed address. As a basic rule of thumb, for all products under 35 kg you can expect delivery overnight in Auckland, within 2-3 days outside Auckland, and within 5 days in rural areas.
For larger items purchased, delivery times can be confirmed by contacting us at info@rentone.co.nz or calling 09 869 3900. Delivery time will generally not exceed 10 days.

If you are sent the wrong product or your product is faulty, simply contact our customer services team on 09 869 3900, and we will arrange for your product to be exchanged or replaced. If you no longer want to rent the product. Contact us and we will help with ending the lease agreement, charges and bonds.